If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at firstname.lastname@example.org with your intention to return within 30 days of receiving and the Care team will promptly send return instructions. Returns must be shipped within two weeks of contacting the Care Team.
We can totally sympathize that shopping online can be tricky— especially when getting a sense of glaze color. If you're ordering a large dinner set and remain undecided on color, we recommend first purchasing a small item like our Bitty Bowl in the colors you're curious about to see the glaze in person.
East Fork is not responsible for shipping fees if you receive an item you don't like. This includes but is not limited to glaze preference or form preference.
Unless you are returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that the responsibility for safely getting breakable items back to us falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition so if the item is damaged in transit, you will not receive any refund. Bring your returns to a trusted shipper to pack the items if you're worried about your packaging skills. The cost of shipping is non-refundable and will not be comped.
You can return or exchange any unworn, unwashed, unused, or defective merchandise with a receipt within 10 days of purchase for a full refund.
After 10 days, or when returning a gift, a store credit will be issued for the price paid. All returned items must be in unused condition with all packaging intact.
Please note that all special order items or items from our Seconds Sales are considered final sale and are not eligible for refunds or exchanges.